Questions les plus fréquemment posées

You certainly will find the answers to the questions which you can put. If however not to find you not the answer whom you seek, do not hesitate to contact us by telephone or email. I wish to reserve by telephone. How then I to contact you? If you need precise details, councils and wish to reserve a hiring, our Advisers are at your disposal of Monday at Friday of 8h with 20h, saturdays of 9h with 18h (except public holidays). You can contact them by telephone to the 0800 956 00 (call gratuit*) from the Metropolitan France, or at the +33 477 29 46 80 from a station fixes abroad. * from a fixed station How to reserve on the site? A bond of information ?how to reserve? is available on the site. Who are you? Come to discover our presentation on the page envisaged to this end: Presentation of the Webresa company Which are the accepted means of payment? For your reservation on Internet, we accept the payments by bank card (blue chart, Visa, Eurocard-Mastercard), the payments by cheque, credit transfer, mandates cash. We also propose to you to communicate your number of bank card to us per telephone. Is the payment by bank card protected? Yes, it is protected. When you seize your number of bank card on the site, your transactions are protected, encrypted and are made safe according to process SSL (Secure Socket Layers). Of course, it is the same for the information contained in your User profile. This information is held by the bank and are not communicated to us. They cannot be read by someone else. Do you take the goods of the Cases Family benefits? We are not able unfortunately to accept them. Do you accept the accounts - cheques holidays? Your reservation is treated on line with Spain. Accounts - cheques French holidays are not accepted apart from the own territory. How to be certain that my request for reservation will be correct? The every day, our advisers check the reservations carried out on the site. If it appears an unspecified anomaly in your reservation, we will contact you at once. You have the guarantee thus that your reservation will be correctly treated. How to be certain that the required hiring will be quite available? Theoretically it is possible to hold only hirings available. Only an incident of connection Internet little to stop our system of reservation. The Iberimo.com site is continuously updated. Moreover, our system of reservation on line is very powerful and automatically treats each reservation near our agencies partners. These last confirms to us under 30 mn the availability. Which hard copy I will keep of my request for reservation on Internet? When you reserve on Internet, if you communicate your address email to us, we send to you automatically and instantaneously a confirmation of request reservation by email with a personal password which enables you to find the hiring that you reserved. How to be certain that my hiring will be well reserved? As of confirmation on behalf of our agency partner, if you communicated your address email to us, we send to you automatically and instantaneously a confirmation of reservation. With the recording of your installment, a contract will be then sent to you by postal way. Why the hiring that I reserved always appears it on the site? Some of our agencies tests have several identical hirings in the same residence and/or allotment. The reference that you reserved thus appears always on the site as long as there remains availability. How then I to cancel the reservation which I have just carried out? If no payment reached us under 5 working days, an agent will contact you by telephone or email you will communicate at this time your intention to him to cancel. When I reserved and that I regulated whole or part of my hiring, how then I to cancel? Any modification or cancellation must reach us by letter registered with acknowledgement of delivery. The scale of the expenses perhaps incurred consulted in our heading conditions of sale or the bond of information ?modification - cancellation? How to make to telephone to you if I do not live in France, your number does not function? Since the foreigner, compose the 00 33 477 29 46 80 How and where I will withdraw the keys of my housing? With the recording of the last installment requested or payment of the balance of your stay, it to you will be addressed a good of entry with the co-ordinates of the local agency and a plan for you to return there. The good of entry enables you to obtain, on your arrival, on presentation with the reception of the local agency, the keys of housing. Do not forget it before leaving! How then I to have further information on the hiring? If you need precise details, of councils our Advisers are at your disposal of Monday at Friday of 8h with 20h, saturdays of 9h with 18h (except public holidays). You can contact them by telephone to the 0800 956 00 (call gratuit*) from the Metropolitan France, or at the +33 477 29 46 80 from a station fixes abroad. * from a fixed station Are the animals accepted? That depends on the hirings. Some accept them, it can be required a supplement. In all the cases, on the form of reservation, you must imperatively stipulate if you have an animal, to inform our services of them. That does not mean however that the local agency authorizes its presence. One of our advisers will be put in liaison with you quickly if the hiring does not accept the animals. You can also telephone to us by specifying us the desired reference, one of our advisers will be able to then inform you if the animals are allowed. Then I to choose the stage? At the time of your reservation, you can indicate your wishes to us. This information will be directly communicated to our agency partner which will try to satisfy your request as well as possible. However, we cannot guarantee that your particular request could be satisfied. When will I receive my documents? You first of all receive an email of confirmation of request for reservation if you seized your address email. When we receive the payment of your installment, we immediately send a leasing agreement to you which you will receive by postal way. With the recording of the last installment requested or payment of the balance of your stay, it, of continuation, will be addressed to you, a good of entry. What this master key T it in the event of litigation for an apartment rented on Internet? The legislation in force is that of the country where the apartment is. In the event of conflict with the owner (or the loueuse agency), you will have to then seize the courts of competent jurisdiction in the country in question, in your case Spain. But if it is you who are in wrong (by not regulating the amount of your hiring, for example), you could be judged in France (article 15 of the French Civil code). What is necessary to know to make a complaint in connection with a tourist service? During your stay in Spain, you must receive tourist services offering the quality and the characteristics announced by the companies which provide them. If it is not the case, you have the right to make a complaint. The regulation in force obliges all establishments required to the customers if they ask it what one knows like ?hojas reclamaciones? (sheets of complaint), which must be duly announced on a poster in a visible way for the public. These complaints must be presented in the tourist establishment even or near (offices of tourism) and the tourist register information services of the local Public administration, of the autonomous community concerned or national. If it is shown that your complaint is justified, the Administration will sanction the establishment or the tourist service firm concerned with the complaint. Time of 7 days retractation I reserved a hiring on a site of reservation of hiring on line. I gave my number of blue chart and I validated. Can I cancel my reservation within 7 day? Pursuant to the L.121-16 article of the Code of consumption, a transaction on Internet concerns the mode of the remote sale; the protective provisions of the chapter devoted to the ?contracts concluded remotely? thus apply to the services on line, except for the financial services and auction sales and of the services related to the voyages or leisures and provided to a date or a precise period. The right of retractation within 7 day thus does not apply to it. The law for confidence in the numerical economy (LEN) expressly provides (chapter VII ?Of the contracts in electronic form?) that ?so that the contract is validly concluded, the recipient of the offer must have had the possibility of checking the detail of its order and its total price, and of correcting possible errors, before confirming this one to express its acceptance? (article 1369-2). The contract signature on line will be subordinated to the confirmation of order by the recipient of the offer. The details of the order will have to be indicated. How can one find the plan of the site? The plan of the site is available here: All our Hirings in Spain